Privacy Policy
Advisor Mortgage
Advisor Mortgage is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, request mortgage advice, complete an enquiry form, request a quote, or use our services.
Business Information
Advisor Mortgage
LEA Financial Services
6 Keppel Place
Plymouth
Devon
PL2 1AX
Telephone: 01752 561 981
Website: https://www.advisor-mortgage.co.uk/
FCA Reference No: 482614
Information We May Collect
We may collect personal information when you contact us, complete an enquiry form, request advice, ask for a quote, or communicate with us by telephone, website form, email, or another method.
This may include:
Name
Email address
Telephone number
Postcode
Postal address where provided
Mortgage enquiry details
Property information
Employment or income information relevant to your enquiry
Financial circumstances relevant to your enquiry
Credit or borrowing requirements
Insurance or protection requirements
Messages or correspondence sent to us
Website usage information
IP address
Browser and device information
Depending on the nature of your enquiry, we may also collect information relating to first-time buyer mortgages, moving home, buy-to-let mortgages, portfolio landlord requirements, expat or overseas mortgages, self-build mortgages, remortgaging, capital raising, commercial funding, secured loans, unsecured loans, life insurance, general insurance, or other related financial matters.
How We Use Your Information
We may use your personal information to:
Respond to enquiries
Provide information about mortgage, loan, insurance, or protection services
Assess your enquiry and service requirements
Contact you about your request
Provide or arrange advice where appropriate
Introduce or refer you to relevant lenders, insurers, advisers, brokers, solicitors, or professional service providers where appropriate
Help arrange access to mortgage, loan, insurance, legal, financial, or professional services
Manage customer and enquiry records
Support compliance with FCA, legal, regulatory, and business requirements
Improve our website and services
Monitor website performance
Protect our business and website
Lawful Basis For Processing
We process personal data under one or more lawful bases, including:
Contractual necessity, where we need your information to respond to your request, take steps before providing services, or provide services.
Legitimate interests, where processing is necessary to operate our business, respond to enquiries, manage customer relationships, assess service requirements, and improve our services.
Legal obligation, where we are required to keep records or comply with legal, tax, FCA, regulatory, anti-money laundering, or business administration requirements.
Consent, where you have given permission for a specific purpose, such as optional marketing or non-essential cookies.
Credit, Affordability And Regulatory Checks
Where you request mortgage, loan, secured lending, unsecured lending, insurance, or protection services, information may be checked with lenders, insurers, credit reference agencies, fraud prevention agencies, professional advisers, or other relevant organisations.
These checks may be used to verify identity, assess eligibility, support affordability checks, prevent fraud, comply with regulatory requirements, and manage applications.
Sharing Your Information
We do not sell personal data.
Where necessary, we may share your information with trusted third parties, including mortgage lenders, secured loan providers, unsecured loan providers, insurers, brokers, financial advisers, solicitors, conveyancers, credit reference agencies, fraud prevention agencies, IT providers, website providers, accountants, legal advisers, regulatory authorities, or third parties you have authorised.
Where we refer or introduce you to a third-party provider, that provider may become responsible for how they handle your personal data. You should review their privacy information before using their services.
Third-Party Services
The website refers to a network of advice services and links to LEA Financial Services. Where you choose to engage with a third party, their own terms, privacy notices and data protection practices may apply.
Cookies And Analytics
Our website may use cookies and analytics tools to understand how visitors use the website and to improve performance. Please see our Cookie Policy for more information.
Data Security
We take reasonable steps to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.
These steps may include secure systems, restricted access, password protection, careful handling of enquiry records and appropriate website security measures.
Data Retention
We only retain personal data for as long as necessary for the purpose it was collected.
Enquiry, application and customer records may be retained for business administration, legal, tax, accounting, complaint handling, regulatory, FCA, insurance, mortgage advice, and record-keeping purposes.
When personal data is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.
Marketing Communications
We will only send marketing communications where legally permitted.
You can ask us to stop sending marketing messages at any time by contacting us.
Your Rights
Under UK data protection law, you may have the right to:
Access personal data we hold about you
Request correction of inaccurate data
Request deletion of personal data in certain circumstances
Request restriction of processing
Object to processing
Withdraw consent where consent has been used
Request data portability where applicable
To exercise your rights, please contact us using the details above.
Complaints
If you are unhappy with how your personal data has been handled, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website.